A key factor holding many digital transformations back from realising value is that the people making them happen don’t have a clear way to recognise and work toward ‘success’. Ask your transformation teams how they define and measure success? If you get mixed answers then Risk 15 from Human Sparks’ digital transformation risk library is one to pay attention to! Effective digital transformation teams have sufficiently high process maturity in the way they measure value – for example, in regard to responding to what customers want. Developing an effective digital transformation culture entails selecting and embedding processes that will be consistently used for defining, measuring and reporting on value throughout the transformation.

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